NECSI Executive Education Programs
Managing Complex Health Care Organizations
February 4-5, 2002
Paul Plsek, Paul E. Plsek & Associates, Inc.
Institute for Healthcare Improvement
Ary Goldberger, M.D., Harvard Medical School
Beth Israel Deaconess Medical Center
NIH/NCRR Research Resource for Complex
Kevin Dooley, Kevin Dooley Consulting
Arizona State University: Management Department
Industrial Engineering Department
School of Health Administration and Public Policy
Hugh Downs School of Human Communication
Yaneer Bar-Yam, New England Complex Systems Institute
This program provides managers with practical methods for evaluating the rapidly changing complex aspects of health care organizations and their environments.
It is a volatile and unpredictable time.
This program for health care managers and clinicians presents ways to navigate through the chaos and complexity within their own organizations and in the uncertain environments they meet each day.
Presenters and participants will discuss how the principles, concepts and insights from the study of complex systems allow managers to use information successfully, create adaptable systems, simplify operations, reduce errors and increase productivity.
The presenters will interact with participants in exploring the key concepts of managing organizations as complex systems. Questions are welcome and discussion time will be an important part of the program. Speakers will present a cutting-edge perspective on managing business as it is - human and complex.
This seminar is designed for decision makers in health care delivery and health care policy.
At the end of the seminar, participants will be able to:
- Identify the key factors in rapid and successful adaptation
- Consider new approaches to the distribution of services and resources
- Discuss faster and more accurate ways to use the right information
- Understand techniques for recognizing and changing patterns
- Define approaches to error prevention in fast-paced organizations
- Appreciate the importance of dynamic relationships when to keep them and when to cut them
PAUL E. PLSEK is an independent consultant, widely recognized for his work in quality improvement in health care. He is the author of three books: Quality Improvement Tools; Creativity, Innovation, and Quality; and Edgeware: Complexity Resources for Healthcare Leaders. Formerly an engineering manager in Bell Labs and the director of AT&Ts corporate quality planning office, Pauls healthcare clients cover the range of hospitals, managed care plans, and integrated health systems; including, for example, The Mayo Clinic, Kaiser-Permanente, VHA, and the National Health Service in Britain. In addition to his private consulting work, Paul is also a Senior Fellow at the Institute for Healthcare Improvement, where he oversees international activities.
He applies insights from complex adaptive systems science and innovation research to issues of organizational leadership. He is working with Dr. Heather Palmer at the Harvard School of Public Health on research methods built on complex system principles. He facilitates a collaborative improvement effort funded by the Packard Foundation, and led by the Vermont-Oxford Network, involving 34 neonatal intensive care units across the US. He is an advisor on complex systems design to the Institute of Medicines Committee on the Design of the 21st Century Healthcare System and is working extensively with the NHS Modernisation Agency in the UK.
ARY L. GOLDBERGER, M.D., is a graduate of Harvard College and Yale Medical School. He is currently Associate Professor of Medicine at Harvard Medical School and Director of the Margret and H.A. Rey Institute for Nonlinear Dynamics in Physiology and Medicine at Beth Israel Deaconess Medical Center. He is also the Program Director of the NIH/NCRR Research Resource for Complex Physiologic Signals. Dr. Goldberger and his colleagues are internationally recognized as pioneers in the application of concepts from the branch of the basic sciences called nonlinear dynamics (chaos theory) to basic physiology and bedside medicine. His recent work has also focused on the dynamics of human creativity and on health and disease in complex organizations.
KEVIN J. DOOLEY, Ph.D., an internationally respected scholar and teacher in the areas of quality management, innovation, and complex systems, is professor of management and industrial engineering at Arizona State University and president of the Society for Chaos Theory in Psychology and Life Sciences. He is author of the book "Organizational Change and Innovation Processes". He is also affiliated with the School of Health Administration and Public Policy, and the Hugh Downs School of Human Communication at Arizona State University and the Plexus Institute. His interests focus on the links between people and technology, and between business and engineering. Dooley studies the modeling of complex systems, quality management, innovation & new product development, and organizational change. He is currently focusing on investigating the role of mergers and acquisitions in health care, developing a history of the discipline of "quality", modeling medical errors from a complex systems perspective, and studying the impact of catastrophes on supply networks.
YANEER BAR-YAM is President of the New England Complex Systems Institute, Chairman of the International Conference on Complex Systems, Managing Editor of InterJournal, and author of Dynamics of Complex Systems (1997), the only textbook to address the entire field of complex systems. Bar-Yam uses complex systems concepts to understand how organizations and patterns of behavior arise, evolve, adapt, and how we can use multiscale representations to relate fine and large scale, short and long term perspectives. He has studied the role of complexity in health care and health care management, in the education system, in military conflict, and in third world development. Applications are to the relationship of structure and function and meeting complex challenges at all scales.
- Copyright © 2001 New England Complex Systems Institute. All rights reserved.